Keeping you informed

On this page the council is publishing information from third parties that may be of interest to members of the community

The Three Shires Medical Practice

The Three Shires Medical Practice is encouraging patients to register for on-line services. For further information please contact the Pucklechurch surgery on 0117 937 2350


 Electrical Emergencies & Power Cuts

Dial 105

Electricity Distribution Operators:

Police and Emergency Services
Non-emergency: Dial 101

Medical/Fire/Police emergency: Dial 999

Contacting Boyd Valley Beat team Online form 

Reporting issue to Avon and Somerset Police Report it page 

Gas Emergencies & Smelling Gas

Dial 0800 111 999

Gas Network Operator:

Citizens Advice South Gloucestershire

We are making changes to the operating hours of our new Telephone Advice Service. This will provide more consistency and will help us to answer as many calls as we can during these challenging times.

The telephone number for our service is 01454 334961 and from today will be open from 10am until 4pm, Monday – Friday.

Please note this number is a local number to replace our face-to-face services and is not the National Adviceline which experiences more demand. Please call us on the local number above if you need advice​.

Looking after your Wellbeing​

South Gloucestershire Council has a dedicated webpage providing information on a range of issues to help you look after your wellbeing
The following are extracts from various pages on South Gloucestershire council website giving links (highlighted in red) to support and information.

Staying active at home

The “Move More” section of the One You South Gloucestershire website provides information on how to remain active at home.
One You South Gloucestershire – Move More
The NHS have some easy equipment-free fitness routines which are great to do at home.
NHS at home workouts
Mental wellbeing
It’s natural to feel anxious during times of uncertainty. The “Stress Less” section of the One You South Gloucestershire website provides guidance, advice and tips on how to maintain your mental wellbeing during this difficult time.

Mental health and wellbeing support:
Wellbeing courses and taster sessions
Groups and support in the community
Volunteer opportunities
Information about services and events
Secondary and specialist care
Accessing social care support
Talking therapy services
Mental health in the workplace
Bereavement Guide
Maternal mental health
Who to contact in a mental health crisis
Mind You
South Gloucestershire Council also have a dedicated Mind You website with useful information for supporting children and young people who may also be struggling with the uncertainty and impact of Covid-19.

You can find information and advice about looking after your mental health during the Coronavirus pandemic from the following links:

Young Minds
Anna Freud
Downloadable resources from OTR
Children’s Commissioner
CAMHS Resources
Nuffield Health Swap – Journal and Fact File
Calm Zone
Mental Health Foundation Kindness Guide
ThinkNinja App
Heads Together Wellbeing Guides
Heads Together 60 Second Support Series
Barnardos HYPE Service – Blog and Art Project

Further information

Education and support for children and young people.
South Gloucestershire Council Education and support for children and young people page has further signposting information including Community Children’s Health Partnership services and support for families through the council’s Access and Response Team.

Southern Brooks

If you would prefer to speak to someone to find out what support is available, call Southern Brooks Community Partnership on 0333 577 4666. Open: 11am to 7pm Monday to Friday, 12pm to 6pm Saturday and Sunday, email:

Avon & Wiltshire Mental Health Partnership

You can also contact Avon & Wiltshire Mental Health Partnership. Phone the 24-hour AWP NHS helpline: 0300 3031320.

Our Frontline

​Our Frontline is a new service formed by Samaritans, Mind, Shout and Hospice UK, supported by The Royal Foundation, providing round the clock support to all of those going to work as part of the national response to the coronavirus. From supermarket staff to delivery drivers, social workers to police officers, Our Frontline provides mental health and bereavement support and tailored online resources.