Keeping you informed

On this page the council is publishing information from third parties that may be of interest to members of the community

The Three Shires Medical Practice

The Three Shires Medical Practice is encouraging patients to register for on-line services. For further information please contact the Pucklechurch surgery on 0117 937 2350


 Electrical Emergencies & Power Cuts

Dial 105

Electricity Distribution Operators:

Police and Emergency Services
Non-emergency: Dial 101
Medical/Fire/Police emergency: Dial 999
Gas Emergencies & Smelling Gas

Dial 0800 111 999

Gas Network Operator:

Information from South Gloucestershire Council

Libraries in South Gloucestershire have reopened. The opening hours are 10 a.m. until 4 p.m. on weekdays. Saturday morning opening times will vary according to the branch. Due to the need to observe social distancing customers will not be able to just drop in to visit a library and use the services at any time. Instead customers need to book in advance so the safety of staff and our customers can be ensured. The service will be offering a click and collect service for books, DVDs and audiobooks. Library members will need to select an appointment online or call the libraries 01454 865022. Members will need to provide some basic information (such as title, genre, author, etc.), a time they can collect and the library they wish to use. Members will need to call 01454 868006 to book an appointment to either use a computer or a designated area to access the free wi-fi with their own device. Sessions will be limited to one hour to manage demand. For those who are unable to make alternative arrangements (e.g. family, using Click and Collect) the Home Library Service will continue to provide support using both staff and volunteers. During the last three months this has continued to deliver services to over 600 vulnerable people and families who are reliant on reading for their wellbeing.

South Gloucestershire Council have announced they are undertaking a ‘call for sites’ for the preparation of the South Gloucestershire Local Plan 2018-36. The Local Plan will allocate sites for the new homes, jobs, infrastructure, services, and facilities that will be needed within South Gloucestershire. The purpose of the ‘call for sites’ is to provide an opportunity for people to identify sites they think may have the potential for development (for housing or economic purposes) through the Local Plan. It is important to note any landowner can submit a site for consideration; this does not indicate that a site is capable of being development. The call for sites closes on 20th October. Details about the call for sites can be found at

Covid Response
As the government moves vulnerable people out of the “shielding” period of the COVID crisis at the end of July there will be some issues that may continue to affect them, including issues around food poverty. The ‘sheilding team’ are still working on to be available to support this group although some of the official supports channels will be stopping. Residents affected have been written to and are encouraged to remain in contact with the Council if they feel they are relying on the additional official support measures they have been receiving until now following the lockdown. Food banks have voucher schemes and more support has been made available to them. SGC is keen to help the development of the Covid situation. Care homes in SGC have “solid outbreak management plans”. SGC has a website giving detail of the Outbreak Management Plans.
Local Planning System Changes
A number of significant revisions were agreed at the meeting of the of South Gloucestershire Council on 15th July. Firstly, town and parish councils will be allotted their own 5 minutes to present arguments to members of the planning committees. At present they must share a maximum of 5 minutes with any residents wishing to speak. The number of district councillors required to refer an planning application from the Circulated Schedule to one of the planning committees has been reduced from three to one although the Chair of the planning committee in question, after discussion with opposition Lead Members, will have the power to veto the referral to committee if, in their opinion, it does not meet a set of criteria (which are yet to be determined). Finally, when the Development Management Committee (DMC) is not determining a ‘major application’ (as defined by statute), they will be able to overturn the case officer’s recommendation without that decision needing to go before the Spatial Planning Committee for final decision.

Recycling Collection, Garden Waste Collection and Sort It Centres Mangotsfield, Thornbury, Little Stoke and Yate Sort It Centres are now all open. Sort It Centres still cannot accept clothing or textiles for recycling as the council’s recycling supplier is not currently operating due to coronavirus. All Sort It Centres have reverted to normal hours (from 8:30 a.m. to 4:30 p.m.). The Re-use Shop at the Thornbury site will remain closed until further notice. More information about waste and recycling services, including the social distancing rules in operation to keep staff and residents safe, can be found at
Council Consultations South Gloucestershire Council has drafted two new Supplementary Planning Guidance documents. The first is on householder extensions and the second concerns barn conversions. The consultation for these documents closes o 18th October. Further information can be found at and

The Statement of Community Involvement (SCI) sets out the way South Gloucestershire Council will involve the local community, stakeholders, and statutory bodies in the preparation of new planning policy documents and in consultation on planning applications. The SCI was last updated in January 2015. A refresh of the 2015 SCI is in the process of being undertaken, which takes account of updated regulations, new digital solutions, benchmarking of other authorities and the COVID-19 pandemic. This consultation ends on 18th October and can be found at

SGC has been working with the Local Strategic Partnership and other partners in relation to the Climate Emergency. WECA (West of England Combined Authority) is investing £13m in cycling & walking infrastructure and SGC will get a good proportion of this.

Guidance on using Public Transport

Guidance on using public transport poster

Wider Cribbs Patchway metrobus extension (CPME) programme

Update 29/07/20
Below is an approximate timeline for the remaining phases of the CPME project:

  • San Andreas roundabout – January 2020 to March 2021
  • Hatchet Road bus stops work – August to December 2020
  • Gipsy Patch Lane bridge replacement – October/November 2020
  • Gipsy Patch Lane road lowering works at bridge – November 2020 to July 2021
  • Gipsy Patch Lane road widening construction works (west of bridge) – August 2021 to April 2022
  • Gipsy Patch Lane road widening construction works (east of bridge) – October 2021 to December 2022
  • Construction complete – Early 2023
Please click here for further information

Citizens Advice South Gloucestershire

We are making changes to the operating hours of our new Telephone Advice Service. This will provide more consistency and will help us to answer as many calls as we can during these challenging times.

The telephone number for our service is 01454 334961 and from today will be open from 10am until 4pm, Monday – Friday.

Please note this number is a local number to replace our face-to-face services and is not the National Adviceline which experiences more demand. Please call us on the local number above if you need advice​.

Looking after your Wellbeing​

South Gloucestershire Council has a dedicated webpage providing information on a range of issues to help you look after your wellbeing
The following are extracts from various pages on South Gloucestershire council website giving links (highlighted in red) to support and information.

Staying active at home

The “Move More” section of the One You South Gloucestershire website provides information on how to remain active at home.
One You South Gloucestershire – Move More
The NHS have some easy equipment-free fitness routines which are great to do at home.
NHS at home workouts
Mental wellbeing
It’s natural to feel anxious during times of uncertainty. The “Stress Less” section of the One You South Gloucestershire website provides guidance, advice and tips on how to maintain your mental wellbeing during this difficult time.

Mental health and wellbeing support:
Wellbeing courses and taster sessions
Groups and support in the community
Volunteer opportunities
Information about services and events
Secondary and specialist care
Accessing social care support
Talking therapy services
Mental health in the workplace
Bereavement Guide
Maternal mental health
Who to contact in a mental health crisis
Mind You
South Gloucestershire Council also have a dedicated Mind You website with useful information for supporting children and young people who may also be struggling with the uncertainty and impact of Covid-19.

You can find information and advice about looking after your mental health during the Coronavirus pandemic from the following links:

Young Minds
Anna Freud
Downloadable resources from OTR
Children’s Commissioner
CAMHS Resources
Nuffield Health Swap – Journal and Fact File
Calm Zone
Mental Health Foundation Kindness Guide
ThinkNinja App
Heads Together Wellbeing Guides
Heads Together 60 Second Support Series
Barnardos HYPE Service – Blog and Art Project

Further information

Education and support for children and young people.
South Gloucestershire Council Education and support for children and young people page has further signposting information including Community Children’s Health Partnership services and support for families through the council’s Access and Response Team.

Southern Brooks

If you would prefer to speak to someone to find out what support is available, call Southern Brooks Community Partnership on 0333 577 4666. Open: 11am to 7pm Monday to Friday, 12pm to 6pm Saturday and Sunday, email:

Avon & Wiltshire Mental Health Partnership

You can also contact Avon & Wiltshire Mental Health Partnership. Phone the 24-hour AWP NHS helpline: 0300 3031320.

Our Frontline

​Our Frontline is a new service formed by Samaritans, Mind, Shout and Hospice UK, supported by The Royal Foundation, providing round the clock support to all of those going to work as part of the national response to the coronavirus. From supermarket staff to delivery drivers, social workers to police officers, Our Frontline provides mental health and bereavement support and tailored online resources.